Frequently Asked Questions
Everything you need to know about choosing, installing, and maintaining flooring in Melbourne, Victoria, Australia.
General Flooring Questions
We offer a wide range of quality flooring options, including hardwood, engineered timber, laminate, vinyl, carpet, tile, hybrid flooring, and luxury vinyl plank (LVP).
Choosing the best flooring depends on factors like foot traffic, moisture levels, lifestyle (including pets or kids), and your interior design preferences. Our flooring specialists can provide personalised advice to help you make the right choice.
Yes. We offer a selection of pet-friendly flooring such as vinyl, laminate, and durable carpets that resist scratches and are easy to clean.
Absolutely. We provide professional floor installation for all our flooring products. If you prefer to install it yourself, we can supply step-by-step guides and advice to assist with DIY installations.
Yes, many of our flooring options are ideal for busy family homes, offering durability, easy maintenance, and resistance to stains and wear.
Product Durability & Maintenance
Luxury vinyl plank (LVP), hybrid flooring, and tile are among the most durable, with excellent resistance to scratches, dents, and water—perfect for high-traffic areas.
With proper care, hardwood flooring can last for decades. Laminate and vinyl typically last 15–25 years, depending on the quality and how well they’re maintained.
Cleaning methods vary by material. We provide specific care instructions for each flooring type to ensure long-lasting beauty and performance.
Using furniture pads, doormats, and rugs in high-traffic areas, along with regular sweeping and mopping, can help protect your flooring from scratches and wear.
Yes, we offer waterproof solutions such as LVP, hybrid flooring, and certain tiles, ideal for kitchens, bathrooms, laundries, and basements.
Product Comparisons & Quality
Solid hardwood is made from a single piece of timber, while engineered timber has a layered core with a real timber veneer on top, offering better stability in humid or variable climates.
We offer competitive pricing and regular promotions, ensuring you get top-quality flooring at affordable rates without compromising on service.
Yes, we offer free samples on most products so you can see the look and feel in your space before making a decision.
Measurement & Installation
You can refer to our online measuring guide for a quick estimate, or book our in-home measurement service for precise and professional results.
Our process includes removing existing flooring, preparing the subfloor, and installing the new product efficiently with minimal disruption to your household.
Many of our flooring types—including engineered timber, vinyl, and tiles—are compatible with underfloor heating systems. We can help you choose the right product for your setup.
Most installations are completed within 1–3 days, depending on the size of the area and the type of flooring selected.
Eco-Friendly Flooring Options
Yes. Our eco-friendly range includes sustainable options like bamboo, cork, and carpets made from recycled materials—perfect for eco-conscious homes.
Bamboo is durable and fast-growing, making it a sustainable timber alternative. Cork is soft underfoot, naturally insulating, and resistant to mould and mildew.
Payment & Warranty
Yes, most of our flooring options come with manufacturer warranties covering defects and, in some cases, wear and tear. Terms vary by product.
Yes, we offer flexible finance options to help spread the cost of your flooring project. Speak to our team to explore available plans.